Biometrics4ALL

Live Scan Status

• Check Live Scan Status (California Applicants)
• Check Live Scan Status (Florida Applicants)
• Updating and Adding Information After a Submission
• Customers Coming in Without a Live Scan Form

General Timelines

• General Timeline for CA Background Check
• General Timeline for FBI Electronic Departmental Order (EDO)
• General Timeline for FDLE/AHCA Background Check

Upgrading Hardware

• Upgrading Hardware (California Customers)
• Upgrading Hardware (Non California Customers)

Troubleshooting Software

• Troubleshooting Submission Error
• How to Customize and Set Service Center Hours and Availability
• Live Scan App Will Not Start
• Troubleshooting Payment ID / QR Code - Live Scan Operators
• Tables Update
• Understanding Contract Codes
• Update Your Rolling Fee

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Troubleshooting Hardware

• Fingerprint Scanner Not Connecting
• Troubleshooting Offline Device
• Troubleshooting Device Unable to Power On